tag:status.cedarai.com,2005:/history Cedar AI Status - Incident history 2026-03-09T03:10:00.000+00:00 Cedar AI tag:status.cedarai.com,2005:Maintenance/cmmillcq901yczhqkbffml13j 2026-03-09T03:10:00.000+00:00 2026-03-09T03:10:00.000+00:00 Scheduled Maintenance for bi.cedar.ai Type: Maintenance

Duration: 1 hour

Affected Components: Business Intelligence

Mar 9, 03:10:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 9, 03:10:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 04:10:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.cedarai.com,2005:Incident/cmhdwls74007u8qw2229xk3dk 2025-10-30T20:55:33.827+00:00 2025-10-30T20:55:33.827+00:00 Tableau & Reporting Type: Incident

Duration: 4 hours and 40 minutes

Affected Components: Business Intelligence

Oct 30, 20:55:33 GMT+0
Monitoring - We are currently working with Tableau to resolve a licensing issue that is preventing access to the BI site. We expect the outage to last for a few hours..

Oct 31, 00:26:09 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 31, 01:35:41 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.cedarai.com,2005:Incident/cmcxty5rs00d911fdmnxwo19v 2025-07-10T20:18:04.294+00:00 2025-07-10T20:49:52.819+00:00 Outbound Email service outage Type: Incident

Duration: 42 minutes

Affected Components: ARMS

Jul 10, 20:49:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 10, 20:18:04 GMT+0
Investigating - Emails sending out of ARMS are being delayed, and we are currently investigating this incident. .

Jul 10, 21:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.cedarai.com,2005:Incident/cmb7zflch0002whi6abw6esth 2025-05-28T13:29:52.777+00:00 2025-05-28T13:29:52.777+00:00 CSX EDI endpoint outage Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: Message exchange including EDI, AEI, Train II, etc.

May 28, 13:29:52 GMT+0
Investigating - CSX's EDI endpoint appears to be unreachable. We are currently investigating this incident..

May 28, 14:33:17 GMT+0
Monitoring - We discovered the issue with CSX, and the fix is deployed. We are actively monitoring the issue and make sure it is resolved..

May 28, 14:42:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.cedarai.com,2005:Incident/cm7w3oc2u000n14lradbyi18t 2025-03-05T15:56:17.351+00:00 2025-03-05T16:58:14.361+00:00 Degraded ARMS performance Type: Incident

Duration: 1 hour and 2 minutes

Affected Components: ARMS, Automation, Revenue

Mar 5, 16:58:14 GMT+0
Resolved - The incident has been resolved..

Mar 5, 15:56:17 GMT+0
Identified - We have identified a service degradation in ARMS impacting some Automation and Revenue runs. We are continuing to work on a fix for this incident..

]]> tag:status.cedarai.com,2005:Incident/cm3hoxudf0002mf1nmg5mfrri 2024-11-14T19:16:00.000+00:00 2024-11-14T19:16:00.000+00:00 Slow site performance Type: Incident

Duration: 20 minutes

Affected Components: Web, Mobile

Nov 14, 19:16:00 GMT+0
Identified - We've identified that a recent change to the car order page has been causing our API to be spammed, which has led to slow site performance. We are working on a fix..

Nov 14, 19:26:00 GMT+0
Monitoring - We've implemented a fix for the issue and have now moved to the monitoring stage to ensure site performance remains stable..

Nov 14, 19:36:00 GMT+0
Resolved - The issue has been resolved, and our API and site performance have returned to normal. We will continue to monitor to ensure everything remains stable, and we appreciate your patience and understanding during this time..

]]> tag:status.cedarai.com,2005:Incident/cm1r9lgsh001rquhvgxcc1dwj 2024-10-02T01:39:00.000+00:00 2024-10-02T02:32:00.000+00:00 Waybill internationalization impacting mobile Type: Incident

Duration: 1 hour

Affected Components: Mobile

Oct 2, 02:32:00 GMT+0
Monitoring - We've pushed a fix and is actively validating if it resolves the issue..

Oct 2, 02:39:00 GMT+0
Resolved - We've validated the issue on multiple devices, and it is resolved..

Oct 2, 01:39:00 GMT+0
Investigating - We received reports from some users that the inventory in ARMS Mobile is not loading..

Oct 2, 02:23:00 GMT+0
Identified - We've identified that the issue is related to a recent change made to waybill in order to support internationalization for the mobile app..

]]> tag:status.cedarai.com,2005:Incident/cm1ra5ggf000qezkimo8lvyd2 2024-10-01T23:00:00.000+00:00 2024-10-01T23:45:00.000+00:00 10/01 release impacting ramping consist and deramp Type: Incident

Duration: 45 minutes

Affected Components: Intermodal

Oct 1, 23:45:00 GMT+0
Resolved - This incident has been resolved..

Oct 1, 23:00:00 GMT+0
Investigating - We've received reports from users that the new release is causing failures when processing ramping consists and also causing deramping to fail..

Oct 1, 23:25:00 GMT+0
Identified - We've identified the issue and is working on a fix..

]]> tag:status.cedarai.com,2005:Incident/cm1r9vy8d002rquhvplzc2stk 2024-10-01T20:16:00.000+00:00 2024-10-01T20:25:00.000+00:00 Deployment causing slow site performance Type: Incident

Duration: 6 hours and 39 minutes

Affected Components: ARMS, Automation, Web, Message exchange including EDI, AEI, Train II, etc., Transload, Intermodal, Mobile

Oct 1, 20:25:00 GMT+0
Resolved - We've halted the deployment that was causing the slowdown, and site performance has returned to normal..

Oct 1, 20:16:00 GMT+0
Identified - We've noticed slow site performance and random load errors on ARMS, and we've identified that they are related to the ongoing ARMS deployment..

]]> tag:status.cedarai.com,2005:Incident/cm1hknfdc003y4gqidr322194 2024-09-24T22:47:00.000+00:00 2024-09-24T22:47:00.000+00:00 AEI processing delays Type: Incident

Duration: 18 minutes

Affected Components: Message exchange including EDI, AEI, Train II, etc.

Sep 24, 22:47:00 GMT+0
Investigating - We've noticed AEI processing is being delayed..

Sep 24, 23:03:00 GMT+0
Monitoring - The fix has been deployed, and we are monitoring the AEI processing queue depth..

Sep 24, 23:05:00 GMT+0
Resolved - All stale AEI messages have been processed, and the issue is now resolved..

Sep 24, 23:01:00 GMT+0
Identified - We've identified the issue, which is related to a recent upgrade of a data type in one of the AEI table's columns, and we are working on a fix..

]]> tag:status.cedarai.com,2005:Incident/cm1g1js7x003gnn3h08jpxdtl 2024-09-23T23:25:00.000+00:00 2024-09-23T23:48:00.000+00:00 Some users are experiencing login issues Type: Incident

Duration: 6 hours and 51 minutes

Affected Components: Web, Mobile

Sep 23, 23:48:00 GMT+0
Resolved - The issue has been resolved..

Sep 23, 23:40:00 GMT+0
Identified - We’ve identified the change we made to the production user pool that impacted some users’ login process..

Sep 23, 23:25:00 GMT+0
Investigating - We’ve received reports that some users are experiencing login issues..

Sep 23, 23:45:00 GMT+0
Monitoring - We have pushed a fix, and we are confirming with impacting users if the issue has been fixed..

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