Cedar AI Status - Incident history https://status.cedarai.com Cedar AI Mon, 9 Mar 2026 03:10:00 +0000 Scheduled Maintenance for bi.cedar.ai Type: Maintenance Duration: 1 hour Affected Components: Business Intelligence Mar 9, 03:10:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 9, 03:10:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 04:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>03:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>03:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Mar 2026 03:10:00 +0000 https://status.cedarai.com/maintenance/cmmillcq901yczhqkbffml13j https://status.cedarai.com/maintenance/cmmillcq901yczhqkbffml13j Tableau & Reporting Type: Incident Duration: 4 hours and 40 minutes Affected Components: Business Intelligence Oct 30, 20:55:33 GMT+0 - Monitoring - We are currently working with Tableau to resolve a licensing issue that is preventing access to the BI site. We expect the outage to last for a few hours. Oct 31, 00:26:09 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 31, 01:35:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 40 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:55:33</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently working with Tableau to resolve a licensing issue that is preventing access to the BI site. We expect the outage to last for a few hours..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>00:26:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>01:35:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Oct 2025 20:55:33 +0000 https://status.cedarai.com/incident/cmhdwls74007u8qw2229xk3dk https://status.cedarai.com/incident/cmhdwls74007u8qw2229xk3dk Outbound Email service outage Type: Incident Duration: 42 minutes Affected Components: ARMS Jul 10, 20:49:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 10, 20:18:04 GMT+0 - Investigating - Emails sending out of ARMS are being delayed, and we are currently investigating this incident. Jul 10, 21:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>20:49:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>20:18:04</var> GMT+0</small><br><strong>Investigating</strong> - Emails sending out of ARMS are being delayed, and we are currently investigating this incident. .</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 10 Jul 2025 20:18:04 +0000 https://status.cedarai.com/incident/cmcxty5rs00d911fdmnxwo19v https://status.cedarai.com/incident/cmcxty5rs00d911fdmnxwo19v CSX EDI endpoint outage Type: Incident Duration: 1 hour and 12 minutes Affected Components: Message exchange including EDI, AEI, Train II, etc. May 28, 13:29:52 GMT+0 - Investigating - CSX's EDI endpoint appears to be unreachable. We are currently investigating this incident. May 28, 14:33:17 GMT+0 - Monitoring - We discovered the issue with CSX, and the fix is deployed. We are actively monitoring the issue and make sure it is resolved. May 28, 14:42:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>13:29:52</var> GMT+0</small><br><strong>Investigating</strong> - CSX's EDI endpoint appears to be unreachable. We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>14:33:17</var> GMT+0</small><br><strong>Monitoring</strong> - We discovered the issue with CSX, and the fix is deployed. We are actively monitoring the issue and make sure it is resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>14:42:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 May 2025 13:29:52 +0000 https://status.cedarai.com/incident/cmb7zflch0002whi6abw6esth https://status.cedarai.com/incident/cmb7zflch0002whi6abw6esth Degraded ARMS performance Type: Incident Duration: 1 hour and 2 minutes Affected Components: ARMS, Automation, Revenue Mar 5, 16:58:14 GMT+0 - Resolved - The incident has been resolved. Mar 5, 15:56:17 GMT+0 - Identified - We have identified a service degradation in ARMS impacting some Automation and Revenue runs. We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:58:14</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:56:17</var> GMT+0</small><br><strong>Identified</strong> - We have identified a service degradation in ARMS impacting some Automation and Revenue runs. We are continuing to work on a fix for this incident..</p> ]]> Wed, 5 Mar 2025 15:56:17 +0000 https://status.cedarai.com/incident/cm7w3oc2u000n14lradbyi18t https://status.cedarai.com/incident/cm7w3oc2u000n14lradbyi18t Slow site performance Type: Incident Duration: 20 minutes Affected Components: Web, Mobile Nov 14, 19:16:00 GMT+0 - Identified - We've identified that a recent change to the car order page has been causing our API to be spammed, which has led to slow site performance. We are working on a fix. Nov 14, 19:26:00 GMT+0 - Monitoring - We've implemented a fix for the issue and have now moved to the monitoring stage to ensure site performance remains stable. Nov 14, 19:36:00 GMT+0 - Resolved - The issue has been resolved, and our API and site performance have returned to normal. We will continue to monitor to ensure everything remains stable, and we appreciate your patience and understanding during this time. Type: Incident

Duration: 20 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>19:16:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified that a recent change to the car order page has been causing our API to be spammed, which has led to slow site performance. We are working on a fix..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>19:26:00</var> GMT+0</small><br><strong>Monitoring</strong> - We've implemented a fix for the issue and have now moved to the monitoring stage to ensure site performance remains stable..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>19:36:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved, and our API and site performance have returned to normal. We will continue to monitor to ensure everything remains stable, and we appreciate your patience and understanding during this time..</p> ]]> Thu, 14 Nov 2024 19:16:00 +0000 https://status.cedarai.com/incident/cm3hoxudf0002mf1nmg5mfrri https://status.cedarai.com/incident/cm3hoxudf0002mf1nmg5mfrri Waybill internationalization impacting mobile Type: Incident Duration: 1 hour Affected Components: Mobile Oct 2, 02:32:00 GMT+0 - Monitoring - We've pushed a fix and is actively validating if it resolves the issue. Oct 2, 02:39:00 GMT+0 - Resolved - We've validated the issue on multiple devices, and it is resolved. Oct 2, 01:39:00 GMT+0 - Investigating - We received reports from some users that the inventory in ARMS Mobile is not loading. Oct 2, 02:23:00 GMT+0 - Identified - We've identified that the issue is related to a recent change made to waybill in order to support internationalization for the mobile app. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>02:32:00</var> GMT+0</small><br><strong>Monitoring</strong> - We've pushed a fix and is actively validating if it resolves the issue..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>02:39:00</var> GMT+0</small><br><strong>Resolved</strong> - We've validated the issue on multiple devices, and it is resolved..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>01:39:00</var> GMT+0</small><br><strong>Investigating</strong> - We received reports from some users that the inventory in ARMS Mobile is not loading..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>02:23:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified that the issue is related to a recent change made to waybill in order to support internationalization for the mobile app..</p> ]]> Wed, 2 Oct 2024 01:39:00 +0000 https://status.cedarai.com/incident/cm1r9lgsh001rquhvgxcc1dwj https://status.cedarai.com/incident/cm1r9lgsh001rquhvgxcc1dwj 10/01 release impacting ramping consist and deramp Type: Incident Duration: 45 minutes Affected Components: Intermodal Oct 1, 23:45:00 GMT+0 - Resolved - This incident has been resolved. Oct 1, 23:00:00 GMT+0 - Investigating - We've received reports from users that the new release is causing failures when processing ramping consists and also causing deramping to fail. Oct 1, 23:25:00 GMT+0 - Identified - We've identified the issue and is working on a fix. Type: Incident

Duration: 45 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We've received reports from users that the new release is causing failures when processing ramping consists and also causing deramping to fail..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>23:25:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and is working on a fix..</p> ]]> Tue, 1 Oct 2024 23:00:00 +0000 https://status.cedarai.com/incident/cm1ra5ggf000qezkimo8lvyd2 https://status.cedarai.com/incident/cm1ra5ggf000qezkimo8lvyd2 Deployment causing slow site performance Type: Incident Duration: 6 hours and 39 minutes Affected Components: ARMS, Automation, Web, Message exchange including EDI, AEI, Train II, etc., Transload, Intermodal, Mobile Oct 1, 20:25:00 GMT+0 - Resolved - We've halted the deployment that was causing the slowdown, and site performance has returned to normal. Oct 1, 20:16:00 GMT+0 - Identified - We've noticed slow site performance and random load errors on ARMS, and we've identified that they are related to the ongoing ARMS deployment. Type: Incident

Duration: 6 hours and 39 minutes

Affected Components: , , , , , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>20:25:00</var> GMT+0</small><br><strong>Resolved</strong> - We've halted the deployment that was causing the slowdown, and site performance has returned to normal..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>20:16:00</var> GMT+0</small><br><strong>Identified</strong> - We've noticed slow site performance and random load errors on ARMS, and we've identified that they are related to the ongoing ARMS deployment..</p> ]]> Tue, 1 Oct 2024 20:16:00 +0000 https://status.cedarai.com/incident/cm1r9vy8d002rquhvplzc2stk https://status.cedarai.com/incident/cm1r9vy8d002rquhvplzc2stk AEI processing delays Type: Incident Duration: 18 minutes Affected Components: Message exchange including EDI, AEI, Train II, etc. Sep 24, 22:47:00 GMT+0 - Investigating - We've noticed AEI processing is being delayed. Sep 24, 23:03:00 GMT+0 - Monitoring - The fix has been deployed, and we are monitoring the AEI processing queue depth. Sep 24, 23:05:00 GMT+0 - Resolved - All stale AEI messages have been processed, and the issue is now resolved. Sep 24, 23:01:00 GMT+0 - Identified - We've identified the issue, which is related to a recent upgrade of a data type in one of the AEI table's columns, and we are working on a fix. Type: Incident

Duration: 18 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>22:47:00</var> GMT+0</small><br><strong>Investigating</strong> - We've noticed AEI processing is being delayed..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:03:00</var> GMT+0</small><br><strong>Monitoring</strong> - The fix has been deployed, and we are monitoring the AEI processing queue depth..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:05:00</var> GMT+0</small><br><strong>Resolved</strong> - All stale AEI messages have been processed, and the issue is now resolved..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:01:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue, which is related to a recent upgrade of a data type in one of the AEI table's columns, and we are working on a fix..</p> ]]> Tue, 24 Sep 2024 22:47:00 +0000 https://status.cedarai.com/incident/cm1hknfdc003y4gqidr322194 https://status.cedarai.com/incident/cm1hknfdc003y4gqidr322194 Some users are experiencing login issues Type: Incident Duration: 6 hours and 51 minutes Affected Components: Web, Mobile Sep 23, 23:48:00 GMT+0 - Resolved - The issue has been resolved. Sep 23, 23:40:00 GMT+0 - Identified - We’ve identified the change we made to the production user pool that impacted some users’ login process. Sep 23, 23:25:00 GMT+0 - Investigating - We’ve received reports that some users are experiencing login issues. Sep 23, 23:45:00 GMT+0 - Monitoring - We have pushed a fix, and we are confirming with impacting users if the issue has been fixed. Type: Incident

Duration: 6 hours and 51 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>23:48:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>23:40:00</var> GMT+0</small><br><strong>Identified</strong> - We’ve identified the change we made to the production user pool that impacted some users’ login process..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>23:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We’ve received reports that some users are experiencing login issues..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>23:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have pushed a fix, and we are confirming with impacting users if the issue has been fixed..</p> ]]> Mon, 23 Sep 2024 23:25:00 +0000 https://status.cedarai.com/incident/cm1g1js7x003gnn3h08jpxdtl https://status.cedarai.com/incident/cm1g1js7x003gnn3h08jpxdtl